Make an impact with NTT DATA
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Your day at NTT DATA
The Manager, Service Operations is a management role, responsible for leading and overseeing the successful delivery of support services to clients within a Region/Country or Services Division.

The Manager, Service Operations is a people management role responsible for ensuring achievement of organisational and team objectives and fostering a collaborative and motivated work setting.

Key responsibilities:• Manages service delivery to clients.
• Manages client incidents by investigating and providing solutions that help solve client problems as escalated by team leaders and engineers.
• Works with client delivery teams to evaluate client reviews to ensure proactive incident management at client sites.




• Ensures that the standard client information repository related to technology, operations manuals, etc. is current and accurate.
• Creates and maintains a comprehensive list of client requirements, the scope of deliverables, technology and the delivery model.
• Runs the support services operations in alignment with the service management service operations (SMSO) process, delivering promised outcomes to clients.
• Provides operational support and continuous service improvement post client handover from Technical Services (or other) teams.
• Plans and implements key service improvement priorities based on a continual service improvement approach.
• Ensures that tracking and monitoring of the performance of service delivery through all channels (human, digital, self-service, automated) is carried out, metrics and reports are analyzed, and issues are resolved.
• Responsible for the day to day running of the Support Services Op

📌 Service Operations Manager (Bengaluru)
🏢 NTT
📍 Bengaluru