Key Responsibilities
• Configuration: Build & maintain forms, screens, categories, root-cause picklists, and field validation rules.
• Workflows & SLAs: Set up routing, escalation triggers, and regulatory timelines (e.g., FCA DISP 3-day / 8-week rules).
• Correspondence: Manage agile letter, email, and SMS templates with merge fields.
• Access & Security: Manage user permissions, security profiles, and operational queues.
• Reporting & Integrations: Maintain data extracts, views, and support API/batch feeds with core systems (CRM, Policy Admin).

Responsibilities
Core Skill Set
• Technical: Aptean Respond Configuration Manager, screen/workflow designers, template authoring, SQL/data extracts.
• Domain: Complaints & dispute handling, FCA DISP regulations, vulnerability tracking, root-cause analysis.
• Delivery: UAT/regression testing, change governance, Agile/Jira.

Qualifications
Key Requirements
• Experience: 2+ years hands-on Aptean Respond administration/configuration.
• Sector: Financial Services, Insurance, or Regulated Consumer Operations.

At Zensar,



we’re “experience-led everything”. We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose: Together, we shape experiences for better futures. Whether for our clients, our people, or the world around us, this belief powers everything we do. At the heart of our culture is ONE with Client - a set of four core values that reflect who we are and how we work: One Zensar, Nurturing, Empowering, and Client Focus.

Part of the $4.8 billion RPG Group, we’re a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. Explore Life at Zensar and join us to Grow. Own. Achieve. Learn. to be the best version of yourself.

We believe the best work happens when individuality is celebrated, growt

📌 ESaaS - SAP - Technical - Data Mgmt (Pune)
🏢 Zensar
📍 Pune