The Role:
11:11 is looking for an Engineer – End User Services whose primary responsibilities will include being the first escalation path for Incidents and Requests from the Service Desk; troubleshooting computer hardware including but not limited to desktops, laptops, thin clients, and printers; and software application support to include, but not limited to Microsoft Windows and Mac operating systems, Intune, Autopilot, Jira Service Management. This is a full time hybrid position based in India ,reporting to the Manager, End User Services.
Responsibilities:
• Analysis of desktop, laptop and systems performance indicators to ensure systems are operating efficiently.
• Configures, documents, upgrades, repairs and/or decommissions desktop and laptop computer hardware following standard operating practices.
• Receives and responds to service requests and problems in a customer service-oriented manner.
• Performs inventory of installed desktop hardware and software components to ensure that records are accurate and updated.




• Involved in full lifecycle management of end user computer devices from procurement to disposal
• Prepares and maintains technical documentation and knowledge articles for use throughout the enterprise.
• Builds, configures, installs, relocates, troubleshoots and maintains IT hardware and software (Applications, Laptops, Desktops and peripherals, printers and multifunctional devices)
• Understand asset Management and keep accurate and up to date records in applicable asset management systems
• Resolves desktop/End User issues according to defined IT/ITIL processes/procedures to meet service level objectives and user commitments.
• Working effectively within SLAs
• Supports the training of users in various technology, as required.
• Researches and supports enterprise desktop solutions using industry standard tools
• Follow Company / departmental policies and working practices, ensuring that no breaches of information security result from any actio

📌 Engineer, End User Services (Gadwanti)
🏢 11:11 Systems
📍 Gadwanti