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Business Descriptor:
International Wealth and Premier Banking (IWPB) helps deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities, and exceptional people. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors, and entrepreneurs. International Wealth and Premier Banking provides a leading premium proposition through Premier Banking and, together with our Private Bank, are present across the world’s most important markets, booking centres, and corridors most valued by our clients.
Our wealth offering is further enhanced through our best-in-class manufacturing capabilities in Asset Management and Insurance.
Role Purpose:
Providing superior customer service and ensuring operational efficiency in all Teller and clearing functions like withdrawals, deposits, transfers, customer queries on transactions
Principal Accountabilities: Key activities and decision making areas
Impact on the Business
• Increasing PIB registrations and migrating teller queues to the ATMs.
• Ensure that a Cross sell attempt is made for every customer interaction at the teller counter
• Process cash payments and accept cash deposits after carrying out all necessary operational checks as per guidelines.
• All operational requirements like bundling, labeling, sorting of notes is done and no soiled notes are handed over back to the customer.
• Ensure that his/her cash position is as per the laid down cash control procedures, and cash till is balanced end of
📌 Teller Supervisor (Mumbai)
🏢 HSBC Global Services
📍 Mumbai
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