Presidio, Where Teamwork and Innovation Shape the Future
At Presidio, we're at the forefront of a global technology revolution, transforming industries through cutting-edge digital solutions and next-generation AI. We empower businesses - and their internal customers - to achieve more through innovation, automation, and intelligent insights.
The Role
The Mobile Device Management (MDM) Engineer is responsible for monitoring, managing and supporting customer mobile device environments using the NinjaOne platform under the guidance of the MDM Team Lead. This role serves as the primary point of contact for assigned incidents and service requests, maintaining ownership through resolution while ensuring compliance with contracted SLAs.
The ideal candidate is customer focused, technically skilled and thrives in a quick paced operations environment. This position requires shift flexibility, including participation in rotating on call schedules and the ability to work varying shifts as business needs evolve.
The MDM Engineer will regularly collaborate with customers, peers,
vendors and leadership through phone, email, chat, video conferencing and ticketing systems such as ServiceNow to ensure timely and effective issue resolution.
Key Responsibilities
• Monitor and manage enrolled mobile devices across iOS, Android and Windows platforms using the NinjaOne MDM platform.
• Troubleshoot mobile device enrollment, connectivity, policy compliance and application delivery issues using NinjaOne and remote support tools.
• Manage incidents, requests and changes through ServiceNow while documenting troubleshooting activities and customer communications.
• Take ownership of assigned tickets and drive issues through to resolution or appropriate escalation.
• Administer device configuration profiles, security policies and compliance baselines within NinjaOne to enforce organizational standards across managed endpoints.
• Manage application deployment, updates and removal across