We're Hiring | Reservations ExecutiveBaGo Retreats – Keralam
Location: Kollam, Keralam
Department: Central Reservations
Employment Type: Full-Time
About BaGo RetreatsBaGo Retreats is a growing hospitality brand in Kerala, offering premium stays with a focus on privacy, personalized service, and memorable guest experiences.
We are looking for a smart, energetic, and result-oriented Reservations Executive to join our centralized reservations team, handling bookings and enquiries across our properties, including Lake n River Resort, BaGo Wagamon, and Casa Innovera.
Key Responsibilities• Handle incoming reservation enquiries through phone, WhatsApp, email, and website.
• Convert enquiries into confirmed bookings through effective communication and follow-ups.
• Manage room availability, reservations, and booking confirmations using property management software.
• Follow up on pending enquiries and advance payments.
• Promote direct bookings, special packages, and additional guest experiences.
• Coordinate with property operations teams for smooth guest arrivals.




• Maintain accurate reservation records and daily booking reports.
• Achieve individual and team reservation and revenue targets.
• Assist with OTA reservations and booking modifications when required.

Candidate Requirements• Previous experience in hotel/resort reservations, front office, or hospitality sales preferred.
• Excellent communication skills in English and Malayalam. Hindi will be an advantage.
• Robust sales skills with the ability to convert enquiries into bookings.
• Good computer knowledge and familiarity with reservation/PMS software. Experience with Djubo is an advantage.
• Ability to manage multiple enquiries and follow-ups efficiently.
• Professional attitude, attention to detail, and a guest-focused approach.

What We're Looking ForWe want someone who is passionate about hospitality, confident in guest communication, proactive in follow-ups, and motivated to achieve booking targets.
Join BaG

📌 Reservations Specialist (Kollam)
🏢 BAGO Retreats
📍 Kollam