About ITH
ITH curates and operates distinctive boutique stays across India – from chic hostels to historic havelis to design-led cottages. Each property is selected for its story, setting, and soul. Our latest launch in Varanasi is a heritage haveli overlooking the historic Luxmi Kund – a rare blend of characterful architecture, cultural depth, and intimate hospitality.

Role Overview
As Guest Experience & Operations Manager, you’ll lead the daily operations of our Varanasi property. This is a full-spectrum role covering front desk duties, guest experience, local coordination, and on-ground reporting. You’ll serve as the property’s primary host and representative, ensuring that each guest enjoys a seamless, soulful stay. You will report directly to the Cluster Manager and collaborate with ITH’s central support teams.

Key Responsibilities
• Manage check-ins, check-outs, guest communication, and room allocations
• Respond promptly to booking inquiries across platforms (email, phone, WhatsApp)
• Ensure smooth day-to-day operations and uphold ITH service standards




• Coordinate with housekeeping, kitchen, and maintenance teams
• Maintain accurate guest records, logs, inventory, and basic reporting
• Monitor and report property issues, repairs, or escalations
• Support guest requests, rituals, or experiences hosted on the premises
• Handle basic local vendor or staff coordination where needed
• Represent the ITH brand with warmth, reliability, and accountability

Who We’re Looking For
• 3–7 years’ experience in guest services, front desk, or property operations
• Robust communication skills in English and Hindi
• Well-organised, punctual, and proactive
• Confident with basic tech tools (calendar, PMS, email, WhatsApp)
• Warm and composed personality with a genuine hosting instinct
• Comfortable working independently and holding property-level responsibility
• Prior experience in boutique stays or heritage hospitality is a plus

Start Date: Immediately
Location: The Herit

📌 Guest Experience (Varanasi)
🏢 ITH Stays
📍 Varanasi