Manager - ST&S; Delivery
JOB DESCRIPTION
Manager/Associate Director - ST&S; Delivery
Settlements | iData | Contracts & Confirmations | Accounting, Reporting & Controls
Role Purpose
The Manager, ST&S; Delivery will own end-to-end service delivery across assigned Oil & Gas Supply, Trading & Shipping operations covering Settlements, iData, Contracts & Confirmations, and Accounting, Reporting & Control, the role will lead operational teams, manage client governance, maintain service performance and controls, resolve material escalations, and execute the agreed transformation roadmap. The Manager will translate the Delivery Head’s strategic direction into operational plans and ensure accurate, timely and controlled delivery across high-value and time-sensitive processes.
Key Responsibilities
•
Own delivery performance across assigned ST&S; processes, ensuring achievement of agreed SLAs, KPIs, quality standards, close-calendar commitments and control requirements.
•
Lead operational delivery across settlements, reference and master data, contracts and confirmations, and accounting,



reporting and controls.
•
Establish effective workload management, capacity planning, staffing, prioritization and resource-deployment practices across delivery teams.
•
Monitor volumes, work queues, ageing, exceptions, reconciliations, productivity, quality and operational risks; intervene early where performance is at risk.
•
Lead resolution of material settlement breaks, confirmation mismatches, contract exceptions, data defects, reconciliation differences, accounting issues and control failures.
•
Act as the primary operational contact for assigned client stakeholders and lead service reviews covering delivery, risks, controls, improvement actions and transformation progress.
•
Build effective relationships across trading operations, finance, treasury, legal, tax, credit, risk, compliance, technology and data teams.
•
Ensure adherence to maker-checker controls, four-eye reviews, delegated autho

📌 Delivery Lead (Chennai)
🏢 Mindsprint
📍 Chennai