Introduction

At IBM Finance & Operations, we are the backbone of IBM's transformation driving efficiency, transparency, and smart decision-making across the business. Our teams provide the insight and discipline that guide strategy, ensure financial strength, and enable IBM to invest in innovation and growth. Working in Finance & Operations means combining analytical skills with collaboration and curiosity. You'll partner with colleagues across functions and geographies, using data, technology, and process excellence to create solutions that improve performance and deliver measurable impact. IBM offers continuous learning, career development, and a culture that values diverse perspectives. Join us and be part of a global team that keeps IBM moving forward, while building your own future in a dynamic and evolving environment.

Your Role And Responsibilities

• Serve as the first point of contact for procurement and accounts payable inquiries received through email, ticketing systems, chat, or phone, ensuring timely and qualified support.




• Manage and resolve service requests and process-related queries concerning procurement operations, purchase requisitions, purchase orders, supplier onboarding, and invoice processing.
• Log, prioritize, track, and monitor incidents and service requests in ServiceNow or other case management systems through closure.
• Guide internal stakeholders and suppliers on procurement processes, policies, systems, and workflow requirements.
• Investigate and resolve Procure-to-Pay exceptions, including PR-to-PO issues, supplier registration queries, approval workflow delays, and system-related concerns.
• Coordinate with Procurement Operations, Accounts Payable, Vendor Management, and technical support teams to ensure timely resolution and effective escalation management.
• Monitor ticket queues and service levels to meet agreed SLAs and customer satisfaction targets.
• Review and manage blocked invoices in ERP and accounts payable systems

📌 Procurement Operations Specialist (Bengaluru)
🏢 IBM
📍 Bengaluru