Job Summary:
The HR Business Partner will be responsible for partnering with Operations and Store Leadership across the North & East region to drive effective people practices, employee engagement, performance, retention and employee relations. The role will own the employee lifecycle and ensure timely, consistent and compliant execution of HR processes across the region.

Key Responsibilities:
1. Employee Lifecycle Management
• Manage end-to-end recruitment of manppower, induction, transfers and offboarding for employees across the region.
• Ensure timely completion of joining formalities, documentation and exit processes.
• Conduct exit interviews and analyse feedback to identify key attrition trends and improvement areas.
• Filling the budget vs actuals for the store team and keep the fill rate percentage above 90% for your region at all times.

2. Employee Relations & Grievance Management
• Act as the primary HR contact for employee grievances and workplace concerns.
• Investigate employee relations matters objectively by gathering facts,



incident reports and relevant documentation.
• Partner with Operations to arrive at appropriate resolutions.
• Manage disciplinary processes and issue relevant warning, absconding, transfer and termination letters as required.
• Maintain accurate documentation and ensure timely closure of employee cases.

3. HR Business Partnering
• Partner closely with the Operations Team, Area Managers and Store Managers on people related matters and business challenges.
• Provide guidance on employee performance, attendance, discipline, engagement, retention and policy matters.
• Conduct regular employee and stakeholder connects to proactively identify concerns.
• Support managers in building a positive and high-performing store culture.

4. Performance Management
• Drive the Performance Management System across the region and ensure timely completion of all activities.
• Support managers in setting expectations, providing feedback and manag

📌 Human Resources Business Partner (New Delhi)
🏢 CROSSWORD BOOKSTORES
📍 New Delhi