About Chargebee
Chargebee is a leading provider of billing and monetization solutions, empowering businesses with recurring revenue models to streamline revenue and finance operations, capture actionable insights, and drive growth.

Chargebee is trusted by businesses of all sizes, including Zapier, LegalZoom, Lambda, Freshworks, DeepL, Condé Nast, and Pret a Manger, and is proud to have been consistently recognized by customers as a Leader in Subscription Management on G2.
With headquarters in North Bethesda, Maryland, our team members are based primarily in India, the U.S., and Europe.

About the Team
You’ll join the Advanced Solutions Engineering team, an L2 support group connecting customer-facing operations directly with our Engineering and Product teams. We focus on triaging and solving mission-critical customer issues to keep our systems running smoothly. We value sharp diagnostic skills, asynchronous collaboration, and driving solutions from issue detection to final resolution.

About the role (Job Summary)

As a Lead Advanced Solutions Engineer,



you will act as a senior technical leader, team guide, and pivotal bridge connecting Customer facing teams, Core Engineering, and Product Management. Stepping up from execution, you independently define and drive issue resolution strategies, ensuring productive troubleshooting and escalations across multi-component systems. You will take complete technical and troubleshooting ownership as a Subject Matter Expert (SME) across all sub-modules within the ASE module.

In this role, you will lead and mentor Advanced Solutions Engineers (ASEs) and Senior ASEs, lead complex multi-phase investigations, write targeted code patches, and champion AI-powered diagnostic workflows. You own the reliability of supported modules/services, architect internal troubleshooting tools, and partner directly with Engineering leaders to eradicate systemic friction, implement scalable fixes, and elevate overall platform supportability.

What yo

📌 Lead Advanced Solutions Engineer (Chennai)
🏢 Chargebee
📍 Chennai