What You'll Do

What Makes This Chance Unique

At Principal, you will have the chance to work in an Agile/Lean DevOps setting that fosters innovation and experimentation. Our customer-focused approach means you will work closely with end users and product owners to understand and promptly address business needs. With a solid focus on collaboration and diversity of thought, you will be part of a highly ambitious group committed to delivering flawless solutions

Key Responsibilities

• Independently manage production incidents reported by business partners and provide resolution within defined SLAs
• Serve as the interface between business and technical teams, ensuring effective communication
• Document problem resolutions and new findings, updating Standard Operating Procedures (SOPs)
• Assist and train business partners on system usage and functionality
• Monitor system availability and communicate outages to relevant teams
• Resolve complex system problems and triage issues to appropriate technical teams when necessary




• Implement quick fixes to maintain system availability with minimal downtime
• Analyze, maintain, implement, test, and document system changes and fixes
• Deliver training to new team members and other teams on business processes and applications
• Manage overall workflow, including distribution of tickets and categorization of work items
• Develop permanent resolutions for recurring issues and build automation for repetitive tasks
• Serve as a domain expert for various applications and functionalities to assist business users

Requirements

• 4-6 Years demonstrated ability in Software Development
• Bachelor’s or Master’s degree in Computer Science, Technology, Engineering, Mathematics, or related fields, or equivalent professional experience (B.E. / B.Tech / M.S. / M.Tech / MCA).

Abilities

• Outstanding problem-solving and analytical abilities
• Strong documentation skills
• Superb communication and interpersonal skills
• Efficient time mana

📌 Senior Software Engineer (Hyderabad)
🏢 Principal Financial Group
📍 Hyderabad