In Person Bangalore, Karnataka, India Full time R-69798 **Who We Are** At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world's leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people-Kyndryls-that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive. **The Role** **Your Role** Have you been wanting to get into IT but don't have tech experience, this could be your gateway. Do you love how it feels to help someone solve a problem? Want a chance to see lots of career options up close before you choose your path forward? Then there's a good chance you'll love being a Customer Service Representative at Kyndryl. **What You Will Do** + Provide Helpdesk support by troubleshooting customer issues and resolving service requests efficiently. + Serve as the face and voice of Kyndryl, delivering friendly, empathetic, and professional customer support. + Communicate with customers through multiple channels, including chat, email, and Microsoft Teams. + Deliver a high-quality customer experience by providing timely, effective, and concierge-level support. + Manage multiple tasks and customer interactions in a quick-paced, dynamic environment. + Collaborate with back-office teams to escalate and resolve complex technical or service-related issues. + Work alongside senior team members and mentors to continuously develop technical and professional skills. + Build expertise in Microsoft 365 applications, particularly Excel, and gain exposure to a variety of technology platforms. + Participate in ongoing training and professional development opportunities to enhance technical knowledge. + Pursue industry-recognized certifications, including Microsoft, Azure, and Google Cloud credentials. + Strengthen customer service, communication, problem-solving, and technical support skills while advancing a career in IT. **Your future at Kyndryl** This is a true "start here, go anywhere" opportunity. As you get a close-up look at a wide variety of Kyndryl job roles, you can choose your career path. Many have moved up to the 2nd or 3rd level escalation team. Others go on to further education/certifications and more senior or technical roles. **Who You Are** You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally,



you're open and borderless - naturally inclusive in how you work with others. **Required Skills and Experience** + Graduate in any discipline (including engineering graduates) + Minimum experience needed is 1 year in IT service desk. + Should possess excellent English communication skills. + Should possess basic IT skills/Trouble-shooting skills (No relevant certification necessary) + Perform initial problem determination (Level 1 support) with related hardware, software and services support + Provide technical advice / guidance / trouble shooting / support to B2B end users within specified SLAs. + Use technical resources and tools to support the client by answering questions and responding to client requirements. + Utilize client products, technologies and industry services skills to identify issues which may be related to product installation, update, configuration, operations, or performance. + Guide the client and advise on potential resolutions, implementation and play a key role in overall client satisfaction. + Understand, adapt, and contribute to the improvement of various SLA's, SLO's and KPI's in line with the customer expectations. + Willing to work in night shifts and hybrid model. **Being You** The "Kyn" in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don't meet every requirement, we encourage you to apply. We believe in growth, and we're excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging - being a valued, respected, trusted member of the team - is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That's The Kyndryl Way. **What You Can Expect** Your career with us isn't just a job-it's an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health-because we know that when you feel your best, you do your best. From your very first day,



you'll dive into impactful work that powers the systems our customers rely on every day. You won't just contribute-you'll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth. We're here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you'll have everything you need to thrive and evolve. You'll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities-from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you'll be part of a culture that values empathy, restless learning, and a devotion to shared success. We want you to thrive here-and we're committed to helping you do just that. Ready to make an impact? Join us and help shape what's next. **Get Referred!** If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address. We're glad you're here. Take a look around at the many exciting career opportunities we have available and apply today! Can't find a suitable job opening? **Drop off your CV/Resume** Drop off your CV/Resume (https://kyndryl.wd5.myworkdayjobs.com/en-US/KyndrylProfessionalCareers/introduceYourself) and a Recruiter will reach out with related career information that match your experience and expertise. **Sign up for Job Alerts** Create your account and then sign up for job alerts (https://kyndryl.wd5.myworkdayjobs.com/en-US/KyndrylProfessionalCareers/jobAlerts) . When new jobs become available that meet your criteria, you'll be alerted right away! At Kyndryl, we achieve progress the world depends on, with purpose. **Beginning with** **the purpose that matters to you** . Because here, you will be part of a culture designed with purpose. One that is restless, empathetic and devoted. Where we are committed to sustainable progress for our customers and supporting the communities where we work and live. All of you is what we want. And what we need. Join us, and together, we can advance the vital systems that power human progress. Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

📌 Helpdesk Agent (Bengaluru)
🏢 Kyndryl
📍 Bengaluru