Are you a customer-obsessed software engineer and technical architect who is passionate about applying AI to complex, real-world problems? The Engineering Operations (EngOps) team's mission is to transform Microsoft Cloud customers into fans. Through our deep engineering engagements with customers and teams across Microsoft, we analyze and amplify customer needs and drive the vision to improve cloud quality, security, and reliability. Our culture of growth mindset and empowerment is central to who we are and how we work.
Our ACES CODE engineering team is building domain-specific agents and services that are fundamentally transforming Azure customer support, moving from reactive, human-only workflows to AI-first systems that resolve customer issues at Azure scale. We are seeking a Principal Applied AI Engineer to serve as a hands-on technical architect and developer for production agentic AI services.
You will define and implement the architecture for next-generation AI agents, including LLM orchestration, multi-agent coordination, retrieval-augmented generation (RAG),
tool integration, and evaluation systems. You will write production code, lead complex technical initiatives, establish engineering standards, and guide engineers across organizational boundaries through technical influence rather than people management.
This is a deeply technical individual contributor role with broad architectural scope and direct accountability for production outcomes. You will turn ambiguous customer and business problems into scalable systems, make critical design decisions, build foundational components, and help teams ship secure and reliable AI services that handle thousands of customer cases per month.
Every day, our customers stake their business and reputation on our cloud. You can help EngOps ACES provide our customers with the world-class cloud services they need to succeed.
Microsoft's mission is to empower every person and every organization on the planet
📌 Principal Applied AI Engineer (Hyderabad)
🏢 Microsoft
📍 Hyderabad
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