At Fluor, we are proud to design and build projects and careers. We are committed to fostering a welcoming and collaborative work environment that encourages big-picture thinking, brings out the best in our employees, and helps us develop cutting-edge solutions that contribute to building a better world together. If this sounds like a culture you would like to work in, you’re invited to apply for this role.
Job Description
The Customer Engagement Manager is responsible for bridging the gap between Information Technology Enterprise Applications and our customer. The customer is generally internal to the Corporation. The primary objective for this role is to augment the delivery capabilities of IT services; effectively build personal relationships, provide consistent representation and leadership, and facilitate corporate growth and develop strategic vision.
Responsibilities
• Manage service requests for tools/applications (in-house and vendor) through life cycle management process including coordination with development, test, audit, security, and architecture teams.
• Ensure strength in requirements definition and appropriate level of integration is considered.
• May provide and manage configuration of certain applications supported by the Applications department.
• Provide advanced level technical support to projects as well as serve as a focal point for escalation.
• Provide Executive level presentations of implementation status and technical challenges of our customers that explain core issues, plans, and escalation topics in an easy to understand format.
• Budget and cost management of scopes of work associated with their customer base.
• Serve as an extension of both automation and enterprise database teams in order to share issues and contribute growth to support capabilities and overall maturity model.
• Develop relationships with core, regional, and local application teams as a means of fostering a standardized approach to development and deployment practi