Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company is a global leader providing business process solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries.
? We're Hiring | International Voice Support Executive | UK Telecom Process
? Work Location: Bengaluru
? Shift: Rotational Shifts & Rotational Week Offs
? Benefits: Two-Way Cab Facility (Pickup & Drop)
? Incentives: Attractive Performance-Based Incentives based on Upselling Performance
Job Responsibilities
✅ Handle customer interactions through inbound voice support
✅ Resolve customer queries efficiently and professionally
✅ Deliver an exceptional customer experience
✅ Identify upselling opportunities and promote relevant products/services
✅ Meet quality, productivity, and sales performance targets
✅ Accurately document customer interactions
Eligibility Criteria
✔️ 10th Pass, 12th Pass, Diploma Holders, and Graduates can apply
✔️ Freshers and Experienced candidates are welcome
✔️ Fluent verbal communication in English is mandatory
✔️ Basic computer knowledge and typing skills required
✔️ Adaptable to work in rotational shifts and rotational week offs
❌ Postgraduate Freshers are not eligible
❌ B.E./B.Tech Freshers are not eligible
Why Join Us?
✨ Two-Way Cab Services
✨ Performance-Based Incentives Through Upselling
✨ Excellent Career Growth Opportunities
✨ International Work Exposure
✨ Dynamic and Supportive Work Environment