CUSTOMER SUPPORT SPECIALIST (CONTRACT)

Job Title: Customer Support Specialist (Mid-Level)
Job Experience: 3- 6 years
No. of Positions: 3
Nature of Job: Permanent Work from Home and Contractual based
Working Hours & Availability:
• Flexibility to collaborate across 24/7 global time zones.
• Willingness to work rotational shifts, as required.
• Availability to provide weekend support, as required.

About the Company
We design and market “FieldLogs,” an open Cloud, Mobile and Wearable platform used to digitize a wide set of enterprise technician-driven processes (Aviation, Oil&Gas;, Asset Management, etc.). We are an SME based in Paris, France, India (Virtual) and Minneapolis, USA with mostly large international clients.

Our high-tech innovation in modern technologies is what makes us win. We are experiencing rapid growth internationally (USA, Europe & IN). See us at www.fieldlogs.com.

We are building a high-impact Customer Support & Success function and are looking for a Technical Support Specialist who can combine strong technical skills with customer-facing expertise.



This is a hands-on, ownership-driven role where you will work closely with customers, product, and engineering teams to ensure successful adoption and resolution of complex issues.

Your Profile
You enjoy the challenge of being exposed to different situations, company cultures, aviation domains, and technologies you must master quickly. You will leverage your drive, analytical intellect, professional skills to help our customers implement our solutions, and to help us drive our innovations. You show discernment, attention to details, and want to evolve quickly.

Your main responsibilities
• Own the end-to-end lifecycle of incidents and service requests, ensuring timely resolution and high-quality outcomes.
• Act as the primary point of contact for customers, driving transparent communication and managing expectations.
• Prioritize and manage issues based on business impact and urgency, ensuring SLA adheren

📌 Customer Support Specialist (India)
🏢 Trekea Mobile
📍 India