Customer Success Manager (CSM)

VoxyHealth | Incubated by Klenty | Chennai, India

About VoxyHealth

VoxyHealth is an AI-powered patient engagement platform focused on hospitals and payors in the US healthcare market. Incubated by Klenty, VoxyHealth helps healthcare organizations improve patient engagement and drive better operational outcomes through technology.

We are looking for an experienced Customer Success Manager (CSM) to build solid customer relationships, lead implementations, drive product adoption, and ensure customers achieve measurable business outcomes using VoxyHealth.

Role Overview

As a Customer Success Manager, you will own the customer journey from onboarding through adoption, retention, and expansion. You will build trusted relationships with key stakeholders, understand customer goals, drive product adoption, and ensure customers realize measurable value from VoxyHealth.

You will work closely with customers and cross-functional teams to proactively address challenges, improve customer health, and identify opportunities for growth.



This role is ideal for someone who combines strong relationship-building skills, SaaS experience, analytical thinking, and a commercial mindset. Experience in healthcare technology or healthcare-related SaaS products will be an added advantage.

What You'll Own

• Customer Success: Own a portfolio of customers and drive overall account health, engagement, retention, and satisfaction.

• Onboarding & Adoption: Lead customer onboarding, implementation, training, and initiatives that drive meaningful product adoption.

• Customer Outcomes: Develop customer success plans, define success metrics, track performance, and ensure customers achieve measurable business outcomes.

• Relationship Management & Reviews: Build strong relationships with customer champions, decision-makers, and senior stakeholders. Lead regular check-ins, Quarterly Business Reviews (QBRs), and account health reviews.

• Retention & Growth: Proactiv

📌 Customer Success Specialist (Chennai)
🏢 Klenty
📍 Chennai