Job Title: Operation & Customer Coordinator
Department: Operation & Customer Coordinator
Industry: Freight Forwarding / Logistics
Experience: 4–5 years
Location: Coimbatore / Chennai
Employment Type: Full-Time
Shift: Night Shift
Job Summary
We are looking for an experienced Operation & Customer Coordinator with 4–5 years of
experience to manage client communication and coordinate freight forwarding back-end
operations. The candidate will be responsible for handling client requirements, coordinating
with internal teams, monitoring pending activities, providing timely updates, and ensuring
smooth and efficient service delivery.
The ideal candidate should have strong communication and coordination skills, good
knowledge of freight forwarding processes, and the ability to independently manage client
requirements and escalations.
Key Responsibilities
• Coordinate day-to-day freight forwarding and operational activities.
• Manage client communication through email, calls, and other communication
channels, ensuring requirements are clearly understood and communicated to the
relevant internal teams.
• Coordinate with Operations, Documentation, Accounts, and other teams to complete
client requirements within agreed timelines.
• Monitor shipment-related activities, pending requests, and documentation and
follow up with the concerned teams until closure.
• Provide timely shipment updates and status reports to clients and maintain proper
records of client communications and follow-ups.
• Handle client queries, issues, and escalations professionally and coordinate with the
relevant teams for resolution.
• Identify operational delays or discrepancies and escalate critical issues to the
appropriate management level when required.
• Ensure client-specific processes, instructions, SLAs, and turnaround times are
followed.
• Maintain robust and professional client relationships through effective
communication and timely service.
• Support process improvement initiatives to enhance ope