Position Summary

The Enterprise Operations Xcellence Transformation and Optimization (ETO) Manager leads day-to-day execution and operational stewardship across an assigned portion of the ETO application portfolio, ensuring applications are reliable, well-governed, continuously improved, and positioned to support business priorities. The role leads a team responsible for platform administration, configuration, optimization, reporting, automation, and continuous improvement. Working closely with business owners, platform stakeholders, technology teams, and ETO leadership, this individual will strengthen service reliability, accountability, governance, and measurable business outcomes across their assigned portfolio.
This role manages people and stakeholder relationships directly, and is accountable for the quality, pace, and outcomes of their assigned process area(s).
Work you'll do
As a Specialist Manager, Transformation and Optimization - Platform Administration on the Enterprise Operations Xcellence (EOX) – Transformation and Optimization team, you will be responsible for…




• Lead and mature platform administration capability across an assigned application portfolio. This spans application support, configuration, and reporting. Establish standardized operating practices for intake, triage, escalation, change, release, testing, access management, and documentation.
• Provide operational stewardship across the application portfolio. Monitor platform health, capacity, service performance, incidents, and risks.
• Own the intake and prioritization of enhancement requests and bug fixes from business stakeholders. Decide what's worth doing and communicate clearly on what will and won't get built, and when. Step in personally to drive urgent hot fixes when something breaks in production.
• Drive platform optimization and continuous improvement. Use root-cause analysis, automation, process improvement, and user experience enhancements. Identify and roll out practical AI or

📌 Manager, Enterprise Operations Xcellence (Hyderabad)
🏢 Deloitte
📍 Hyderabad