Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Configuration Database & CI Management
Good to have skills : NA
Minimum 2 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by actively monitoring and investigating issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring smooth operation of critical applications. The position demands continuous engagement with system performance and user feedback to maintain service reliability and support business continuity effectively.

Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.




- Contribute in providing solutions to work related problems.
- Collaborate with cross-functional teams to ensure timely resolution of incidents and service requests.
- Document troubleshooting steps and solutions to build a knowledge base for future reference.
- Assist in the implementation of process improvements to enhance system stability and performance.
- Support junior team members by sharing knowledge and providing guidance when necessary.

Skilled & Technical Skills:
- Must To Have Skills: Proficiency in Configuration Database & CI Management.
- Strong analytical skills to diagnose and resolve complex system issues.
- Experience with monitoring tools and incident management processes.
- Ability to work with multiple software components and understand their interdependencies.
- Excellent communication skills to effectively collaborate with technical and non-technical stakeholders.
- Capability to document technica

📌 Application Support Engineer (Pune)
🏢 Accenture
📍 Pune