Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive perks and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Primary Responsibilities

• Conversational AI and Bot Development
• Design, develop, test, deploy, and continuously improve enterprise-grade chatbots, voice bots, virtual assistants, and copilots
• Build multi-turn conversational experiences incorporating intent recognition, entity extraction, dialogue and session management, context retention, disambiguation, personalisation, and task completion
• Develop conversational journeys across chat, voice, web, mobile, contact-centre,



and enterprise collaboration channels
• Implement handling for interruptions, corrections, ambiguous requests, incomplete information, fallbacks, escalation, and human-agent hand-off
• Integrate bots with enterprise APIs, knowledge repositories, workflow platforms, identity services, contact-centre solutions, and backend applications
• Apply conversation-design principles to deliver natural, accessible, consistent, and task-oriented user experiences

• Agentic AI Solution Design and Implementation
• Design and build agentic bots capable of reasoning, planning, function calling, tool usage, memory management, knowledge retrieval, API interaction, and multi-step workflow execution
• Develop single-agent and multi-agent solutions using frameworks such as Google ADK, LangGraph, LangChain, Semantic Kernel, AutoGen, CrewAI, or similar technologies
• Implement orchestration patterns including supervisor, router, planner-exec

📌 Senior AI or ML Engineer (Noida)
🏢 Optum India
📍 Noida