We are looking for a technically capable Operations Engineer to help keep Enterprise AI applications and platforms running smoothly. You will work across Tier 2 and Tier 3 support, helping to investigate production issues, support deployments, monitor service health and make sure the operational foundations are in place as current AI capabilities move into production.

This is a practical, varied role for someone who enjoys troubleshooting, getting to the bottom of problems and working alongside engineers to improve how services run. You will work with Engineering, Product, Infrastructure, Security and Support teams, balancing incident response with continuous improvement, documentation and day-to-day operational care.

WHAT YOU’LL DO
• Investigate and resolve application and production-support incidents across applications, APIs, integrations, infrastructure, security and data components.
• Work with AI Engineers to diagnose platform issues, complete root-cause analysis and put sensible preventative improvements in place.
• Monitor dashboards, logs and alerts, keeping incident,



problem and support records accurate and up to date.
• Support releases across development, test and production, including CI/CD deployment, smoke testing, post-release validation and change/release governance.
• Manage user access to Enterprise AI platforms, including onboarding, offboarding, role changes, access reviews and audit evidence.
• Create and improve runbooks, support procedures, knowledge articles, incident reports and operational updates.
• Keep stakeholders informed during incidents, deployments and service disruptions, translating technical issues into clear updates.
• Spot opportunities to improve monitoring, reliability and automation, and help bring new AI capabilities into production safely.

WHAT YOU’LL BRING
Production and Application Support
You have experience in application support, production support, cloud operations, infrastructure operations or a similar technical ro

📌 Operations Engineer (India)
🏢 Project Foundry Resourcing Services
📍 India