This role focuses on accurate and productive policy servicing operations for an MNC insurance support function ensuring high quality documentation reporting and data maintenance using MS Office in a structured work from office night shift environment. The specialist will manage policy related requests updates and records directly contributing to operational reliability customer satisfaction and regulatory compliance across global stakeholders.
Responsibilities
• Manage end to end policy servicing activities by updating records validating input data and maintaining standardized documentation in MS Office to ensure accurate support for core insurance operations
• Perform detailed review of policy information from multiple sources and reconcile discrepancies using spreadsheets and text processing tools to maintain precise and auditable records
• Prepare structured reports and status trackers in MS Office that summarize policy changes requests issues and resolutions to enable transparent communication to internal stakeholders
• Handle policy servicing requests received through designated channels by interpreting instructions prioritizing tasks and processing updates within defined turnaround times to support service level adherence
• Monitor policy servicing queues during the night shift and organize workload based on urgency and complexity to ensure timely completion of assigned activities without backlog
• Collaborate with cross functional operations teams by sharing updated policy information clarifying data requirements and aligning on processing standards to maintain consistency across systems and processes
• Execute quality checks on completed policy servicing transactions by reviewing relevant fields verifying adherence to guidelines and documenting corrections to strengthen overall process quality
• Maintain structured logs and trackers of policy servicing activities in MS Office to support traceability enable performance analysis and provide a cle