Role Description
Job Summary
We are seeking an experienced L2 AWS Cloud Infrastructure & DevOps Support Engineer to support cloud infrastructure, DevOps operations, and business-as-usual (BAU) activities. The role focuses on maintaining reliable cloud operations, resolving L2 technical incidents, supporting deployments, and ensuring platform availability.
The ideal candidate will have strong hands-on capability in AWS cloud infrastructure and DevOps, experience handling BAU operations, and knowledge of monitoring, logging, backup, and recovery processes.
Key Responsibilities
• Provide L2 operational support for AWS cloud infrastructure, investigating and resolving technical incidents within agreed SLAs.
• Troubleshoot cloud infrastructure, connectivity, access, deployment, availability, and performance issues.
• Monitor infrastructure health, capacity, availability, and operational status.
• Support DevOps activities and troubleshoot build and deployment-related issues.
• Support reliable application releases and rollback activities across development, test, and production environments.
• Automate routine operational activities where appropriate as part of DevOps support.
• Perform BAU operations, including daily health checks, incident triage, service requests, routine maintenance, and approved infrastructure updates.
• Monitor operational environments and support monitoring, logging, backup, and recovery processes.
• Perform restoration checks in accordance with established operational procedures.
• Escalate complex incidents with transparent diagnostic evidence and contribute to root cause analysis and corrective actions.
• Maintain operational runbooks, knowledge articles, configuration records, and support handover documentation.
• Coordinate with application, infrastructure, security, and development teams to resolve operational issues.
• Participate in on-call or out-of-hours support as required.
Required Skills
Proficient
• AWS cloud infrastructure
• DevOp
📌 AWS DevOps Engineer (Chennai)
🏢 UST
📍 Chennai