At Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.”
Our Values:
A - AGILITY - Move with purpose. Learn rapid. Adapt quickly.
L – LEADERSHIP - Lead by example. Own the outcome. Serve others.
I - INTEGRITY - Do the right thing - even when it is difficult or unseen.
G - GROWTH MINDSET - Stay curious. Keep learning. Never stop improving.
H - HIGH QUALITY - Do it thoughtfully. Do it completely. Do it well.
T - TRUST - Trust is earned through consistency, authenticity, and credibility.
It’s why we’re so driven to connect passion with purpose. Our team’s expertise in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life.
With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.
Learn more at careers.alight.com.
About The Role
Assistant Manager – Operations is responsible for providing outstanding customer delivery by leading and motivating his/ her team and developing programs and action plans to deliver on all performance metrics and increase customer satisfaction. The person would be responsible for coaching and development of his/ her team members and driving positive culture in his/ her team.
High-Level Responsibility Areas
• The role requires reviewing key client requirements, translating these in to concrete actionable procedures for self and the group, mapping resource needs and training them on the various tools & processes with key focus on org-directions.
• Relationship management with onshore TM’s
• Client SLA management
• Facilitating new domain/client transition
• Ensuring service accuracy through compliance
• Create goals and performance plans for teams.
• Champions operational