Junior System Admin

Experience: Fresher

Location: Chennai (Work from Office)

Employment Type: Full Time

We are looking for an IT Support Executive to handle
front-end IT support at our Chennai office,

serving approximately 200+ employees with 90 average daily
on-site users.

This role is the first point of contact for all end-user IT requests — from
password resets to workstation setup to basic troubleshooting.

The ideal candidate is approachable,
responsive, and reliable.

You should be comfortable handling a high volume of requests, updating
tickets promptly, and escalating issues

Key Responsibilities

• End-User Support & Ticketing (50%)

• Serve as the first point of contact for all IT support
requests at the Chennai office

• Handle ticket queue in Zoho Desk — log, categorize, resolve,
and close tickets within defined

• SLAs

• Resolve common issues: password resets, account unlocks,
printer/scanner problems,

• connectivity issues, email setup

• Update every ticket with resolution notes before closing —
no ticket closed without

• documentation





• Escalate unresolved issues to L1/L2 team members with clear
details of troubleshooting

• already done

• B. Workstation & Device Management (25%)

• Set up workstations for current joiners — desk, system,
peripherals, software installation, access

• verification

• Handle laptop/desktop hardware issues — coordinate with
Store team for repairs or

• replacement

• Assist with conference room setup, video conferencing
equipment, and AV support

• Manage peripheral inventory — keyboards, mice, monitors,
cables, adapters

• Support employee offboarding — collect devices, verify asset
returns, update records

• C. Access & Account Support (15%)

• Assist with basic access requests — Wi-Fi setup, VPN
configuration, email setup on mobile

• devices

• Support access card provisioning and basic onboarding IT
tasks under guidance from L1/L2

• team

• Maintain a log of all access changes and new joiner setups
for audit

📌 System Administrator (Chennai)
🏢 Optisol Business Solutions
📍 Chennai