Job Title: Senior ServiceNow Business Analyst

Experience: 7+ Years
Shift Timing: 11:00 AM – 8:00 PM
Contract Duration: 6 Months (Subject to extension based on discussions)

Job Summary

We are looking for a Senior ServiceNow Business Analyst with strong experience in gathering business requirements, process analysis, and translating business needs into ServiceNow solutions. The ideal candidate should possess a solid understanding of ITSM and CSM processes, excellent stakeholder management capabilities, and experience working with cross-functional teams throughout the project lifecycle.

Key Requirements

- Overall 7+ years of professional experience.

- 3–6 years of experience as a Business Analyst on the ServiceNow platform.

- Strong understanding of ITSM and CSM processes.

- Excellent communication, analytical, and stakeholder management skills.

- Solid documentation skills, including BRD, FRD, workflows, process mapping, and user stories.

- Strong problem-solving mindset with high attention to detail.

- Experience working with cross-functional teams.

- Familiarity with Agile/Scrum methodologies.

Roles & Responsibilities

- Gather, analyze,



and document business requirements and translate them into ServiceNow solutions.

- Create and maintain project documentation, including BRD, FRD, workflows, process maps, and user stories.

- Provide expertise in ITSM and CSM processes and identify opportunities for process improvement.

- Collaborate with ServiceNow developers and cross-functional teams for solution design and delivery.

- Support System Integration Testing (SIT), User Acceptance Testing (UAT), deployment activities, and post-implementation support.

- Conduct stakeholder communication, training sessions, and user enablement activities.

- Ensure requirements are accurately captured and aligned with business objectives.

Nice-to-Have Skills

- ServiceNow certifications such as CSA, CIS (ITSM or other modules).

- Exposure to ServiceNow modules such as CMDB, HRSD, and integrations.

- Experience with reporting, dashboards, and workflow automation.

Interview Process

- Up to 3 rounds of interviews.

- Client interview is mandatory.

Important Notes

- This is a contractual role.

Contact Details : (phone hidden)

📌 Hiring For Senior ServiceNow Business Analyst In Pune / Remote
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