Job Description: SAP S/4HANA Service Management Lead / Senior Functional Consultant

Role Overview

We are seeking a highly experienced and results-driven SAP S/4HANA Service Management Lead / Senior Functional Consultant with 5 to 12 years of expertise across SAP Customer Service (CS), Service Management (SM), and S/4HANA Service.

In this role, you will be responsible for designing, configuring, and implementing end-to-end Service Management processes in an SAP S/4HANA Cloud, Private Edition (PCE) / RISE with SAP environment. You will bridge business requirements and functional architecture, manage cloud service governance, enable AI-driven service insights, and drive continuous optimization across the full service lifecycle.

Key Responsibilities

1. Solution Design & Implementation

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Design, configure, and deploy S/4HANA Service Management processes across the entire service lifecycle: Engage, Sell, Contract, Plan, Schedule, Execute, Invoice, and Analyze.

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Map end-to-end business requirements to standard S/4HANA Service capabilities, including service quotations, service orders, service contracts, spare parts logistics, resource planning, billing, and analytics.

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Drive adoption of the latest S/4HANA PCE release innovations (e.g., service team determination, advanced execution processes, Fiori applications, and AI-powered service intelligence).

2. S/4HANA Private Edition (PCE) Governance

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Operate effectively within the SAP S/4HANA PCE Shared Responsibility Model between the client and SAP Enterprise Cloud Services (ECS).

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Liaise with SAP for system-level operational tasks (e.g., infrastructure management, backups, maintenance, and upgrade administration).

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Lead client-side functional responsibilities, including business process configuration, functional validation, regression testing, and process governance based on SAP’s PCE Roles and Responsibilities framework.

3. Service Order & Contract Management

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Configure and maintain service contract structures,



recurring service billing plans, and auto-renewal mechanisms.

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Enable adaptable billing scenarios, including Resource-Related Billing (RRB), Time & Material (T&M;), and Fixed-Price billing models.

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Leverage modern platform features such as service contract template cloning and mass contract change capabilities.

4. Service Planning, Execution & Logistics Integration

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Set up and optimize workforce planning, resource allocation, dispatching, and field service workflows.

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Configure plant and storage location parameters within service transactions to support multi-plant and multi-location service execution.

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Direct cross-module functional integration between service transactions and procurement (MM), inventory management, shipping, plant maintenance (PM), and follow-on financial postings.

5. Data Migration, Testing & Integration

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Oversee data preparation, cleansing, transformation, and validation for service master data, active service contracts, and open service orders.

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Utilize the SAP S/4HANA Migration Cockpit and standard transition tools tailored for service artifacts.

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Coordinate functional and technical integrations across CRM, SAP Field Service Management (FSM), SAP CS, core logistics, and Finance (FI/CO).

6. AI, Analytics & Continuous Process Improvement

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Implement embedded AI capabilities (e.g., Joule-assisted summaries, intelligent confirmations, and predictive service insights).

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Design custom Fiori dashboards, operational reports, and KPIs to monitor service performance and profitability.

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Guide business stakeholders through continuous improvement initiatives and the adoption of periodic SAP release features.

7. Stakeholder Management & Documentation

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Facilitate requirements-gathering workshops, author detailed functional specifications (FS), and map target-state business process flows.

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Collaborate closely with cross-functional teams spanning Logistics, Procurement, Finance, and Sales.

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Create training collateral, deliver end-user training, and lead hypercare support during deployment phases.

Required Skills & Technical Expertise

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Experience: 5–12 years of hands-on experience in SAP CS / SM / S/4HANA Service functional consulting.

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Core Module Competency: Comprehensive knowledge of S/4HANA Service (PCE) core functionality (Service Orders, Service Contracts, Resource-Related Billing, Invoicing, and Execution Logistics).

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Cloud Architecture: Clear operational understanding of the SAP PCE operating model, RISE with SAP frameworks, and cloud service boundary matrices.

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User Experience & Extensibility: Proficiency with modern SAP Fiori apps, standard OData APIs, and functional extensibility options.

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Integration Touchpoints: Strong cross-functional integration experience with PM, SD, MM, FI/CO, and SAP FSM.

Preferred Qualifications

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Practical project experience with RISE with SAP S/4HANA Cloud, Private Edition implementations or migrations.

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Hands-on knowledge of SAP upgrade governance and release management protocols in PCE environments.

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Official SAP Certification in S/4HANA Service or related SAP functional modules.

Soft Skills

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Exceptional verbal and written communication skills with the ability to articulate complex technical concepts to non-technical stakeholders.

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Strong consulting mindset with a proven ability to translate business strategy into technical solution designs.

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Proactive problem-solving capabilities and experience leading cross-functional delivery teams.

📌 Sap PM Cs (Bengaluru)
🏢 Leading
📍 Bengaluru