Firstsource Solutions is Hiring! We are looking for enthusiastic and customer-focused Customer Support Executives (Voice Process) to join our growing team. If you have excellent communication skills and a passion for delivering outstanding customer service, this is a outstanding opportunity to build a rewarding career in a dynamic and fast-paced environment.

Job Role: Customer Support Associate / Senior Customer Support Associate

Experience: 0 - 4 Years

Work Location: Hyderabad

Compensation & Benefits: Industry competitive CTC, One-way cab transportation facility,

Performance-based incentive program, Growth opportunities and development opportunities.

Who We're Looking For

- Any Undergraduate (10+2)/ Graduate/ Postgraduate is eligible to apply.
- Freshers and experienced candidates with customer service experience are welcome.
- Excellent verbal English communication skills with a clear and confident voice.
- Strong listening, problem-solving, and customer-handling skills.
- Basic computer knowledge and typing proficiency.
- Willingness and flexibility to work in a 24/7 US rotational shift environment with 2 rotational week-offs.




- Positive attitude with the ability to work in a fast-paced environment.
- Comfortable working 5 days a week from the office with 2 rotational week-offs.

What You'll Be Doing

- Handle inbound customer service calls and provide exceptional support to customers.
- Understand customer concerns and provide accurate and timely resolutions.
- Address product, service, billing, and account-related inquiries while maintaining quality standards.
- Ensure adherence to process guidelines, compliance requirements, and customer service protocols.
- Maintain high levels of customer satisfaction through professional and effective communication.
- Meet and exceed performance metrics related to quality, productivity, attendance, and customer experience.
- Accurately document customer interactions and update relevant systems.

Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses

📌 Walk-in || Exclusive Walk-In Drive For International Voice Process | 21 Oct (Hyderabad)
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