- Make outbound calls to existing and potential customers to promote medical equipment and healthcare products.
- Explain product features, pricing, offers, and rental or purchase options.
- Generate sales leads and convert customer enquiries into confirmed orders.
- Perform cross-selling and upselling by recommending related products, accessories, upgrades, and higher-value products based on customer requirements.
- Follow up with customers on pending enquiries, quotations, and previous calls.
- Maintain accurate records of calls, customer details, follow-ups, and sales.
- Coordinate with the sales and operations teams for order processing and delivery.
- Achieve daily, weekly, and monthly sales targets.
- Maintain good customer relationships and provide skilled customer service.