Client Onboarding (Field Role)

Key Responsibilities:

- Ensure smooth day-to-day execution of operational processes and escalate issues proactively.
- Maintain accurate data, reports, and dashboards for service performance and customer usage.
- Support onboarding of new customers/partners and ensure seamless handholding during initial adoption.
- Monitor service requests and coordinate with internal teams to ensure timely resolution.
- Conduct regular site visits/interactions to gather feedback and identify improvement opportunities.
- Assist in driving product adoption through demos, awareness sessions, and user engagement activities.
- Track customer issues and recurring complaints to support process improvements.
- Ensure adherence to defined SOPs and service quality standards.




- Support cross-functional coordination between sales, tech, and operations teams.
- Document learnings, FAQs, and operational best practices for internal reference.

Requirements::

- Experience in similar roles
- Location: Mumbai (Open to work On-field 90% of the time)
- Go getter attitude/takes the ownership of the roles and responsibilities.
- Prior experience preferably in fast growing start ups
- Problem Solving Approach.
- Outstanding hold on Verbal and Written Communication.
- Strategic Planning, High focus on Customer retention.
- Data Analysis and Total knowledge of MS Office.

📌 Business Relationship & Operations (Mumbai)
🏢 Lodha
📍 Mumbai