Responsibilities

- Receive and process customer orders through various channels such as phone, email, or online platforms.
- Verify order accuracy, ensuring all required information is captured, including product details, quantities, pricing, discounts, and shipping information.
- Communicate with customers to resolve any order discrepancies, address inquiries, and provide order updates throughout the process.
- Collaborate with internal teams, including sales, supply chain, finance to ensure smooth order fulfilment and timely delivery.
- Maintain accurate and up-to-date records of customer interactions, order details, and any special requirements or instructions.
- Coordinate with vendors and suppliers to ensure the availability of products, resolve delivery issues,



and provide accurate lead times to customers.
- Process returns, exchanges, and cancellations promptly, ensuring all necessary documentation and approvals are obtained.
- Continuously strive to improve customer satisfaction by identifying areas for improvement in the order process and proposing solutions.
- Stay up-to-date with product knowledge, pricing, promotions, and company policies to provide accurate information to customers and address inquiries effectively.

Qualifications

- Job Type: Fresher
- Education - Any graduate

Skills

- Customer support
- MS Office

📌 Intern (New Delhi)
🏢 Bakers Circle
📍 New Delhi