Position description: To ensure seamless order execution and superior customer service through effective customer communication, interdepartmental coordination, order tracking, inventory monitoring, POP hygiene, and timely resolution of customer and commercial issues, thereby supporting on-time delivery and customer satisfaction.
Roles Responsibilities :
1) To update customer on there order status to enable them have effective planning. 2) To Review customer's FG against order on daily basis and get the dispatch clearances. 4) To update on Raw Material status against booked order for effective planning. 5) Follow up for getting order acceptence on OA. 6) Proactive communication to be done against booked order in case of RM delays / availability to seek consent on order execution. 1) To cordinate with PPC for processing of orders, Logistics for Dispatches, Quality to review RM suitability, FA for all commercial activities, RM related communication to CMP 2) Consolidated MIS for Status Reports of Stock, OBD Dispatch 3) Immediate initial respone to internal dept. queries followed by resolution plan to conclude the task. 1) Monitoring POP daily for order execution, processing, dispatch, short close, RM Status updation. 2)
Monitoring high aged order > 60 days or commitment lasped orders to transparent them from POP by taking appropriate action. 3) Monitoring clearing of non moving FG SFG stock to prevent it from getting aged further. 4) Monitoring taking up with PPC Quality for the remarks mentioned by them in stock report for keeping them updated to enable concern to take a proper disposable decision. 1) Immediate response to queries with proper data / information to customer to take up with concern departments.
2) Following with customers / CAM's for overdues receivables for effective planning and dispatches.
3) In case of feasibility rejection, offering the subsitute of such matetrial the concerned department.
4) Taking approval getting order-booking done.
Skills:
Education Qualifications-DME / BSc. Relevant experience-5-7 Yrs steel industry preffered SCM Profile Skills and capabilities required to execute the role-SAP MS Office, (Experties in Excel based Analysis) Order Planning, Steel industry understanding with Sitting Cutting process . Supply chain process knowledge
Required work experience
- Years of experience: 5-7 Years
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