Key Responsibilities

1. Shift Briefing Handover

Review Logs: Analysethe previous shift's front-of-house logbook, outstanding VIP guest requests,pending sales leads, and active property management system (PMS) or CRM alerts.

Event Preparation: Check daily banquet event orders (BEOs), high-profile corporatebookings, occupancy forecasts, and scheduled VIP/celebrity arrivals requiringdedicated media coordination or personalized welcome arrangements.

Resource Allocation: Assign specific corporate site inspections, inbound wedding/eventinquiries, media interview coverage, or guest feedback resolutions to dutysales and communications coordinators.

2. Inventory, Collateral Tool Assessment

Tool Accountability: Set up, inspect, and verify access to property management systems(Opera), media monitoring tools, CRM platforms, digital signage systems, andofficial hotel social media accounts.

Stock Verification: Inspect critical sales and marketing inventory, including luxurydigital brochures, physical press kits, VIP welcome letterheads, high-endpromotional giveaways, and current banquet menus.

Resource Conservation: Monitor distribution lines for luxury collateral, digital ad spendquotas, and complementary amenity vouchers; verify that inventory consumptionfollows strict hospitality cost-control guidelines.

3. Sales Communication Pipeline Operations

Precision Monitoring: Execute daily sales outreach and PR campaigns efficiently, adheringstrictly to 5-star brand standards, corporate luxury messaging guidelines, andluxury hospitality script protocols.

Technical Logging: Log hourly corporate inquiry response times, group booking conversionrates, media mention metrics,



website direct booking engagement levels, andsocial media analytics parameters.

Team Coordination: Coordinate actively with the Front Office, Food Beverage, andExecutive Chef via guest-service radio channels to time-match site inspectionsand VIP arrivals during peak check-in hours.

4. Brand Quality Assurance Hospitality Compliance

Work Quality: Ensure all outbound emails, press releases, and digital assets areflawlessly written, structurally sound, legally compliant, and perfectlyaligned with global 5-star luxury brand guidelines.

Safety Protocols: Maintain strict compliance with international data privacy laws (suchas GDPR for global travelers), secure payment processing protocols (PCI-DSS),and guest confidentiality codes.

Hazard Avoidance: Discretely monitor hotel public forums, OTA reviews(TripAdvisor / Booking.com) , and social tags; instantly coordinate responses tonegative feedback or crises to prevent luxury brand reputation damage.

5. Secure Closing Digital Reset

Secure Channels: Lock and secure all administrative guest databases, financial salescontract folders, social media dashboards, and master marketing asset storageto restrict unauthorized access.

Final Walk-through: Verify that automated event email workflows,



holiday auto-responses,and digital lobby display switches are correctly set and that data export logsare completely transparent.

Station Reset: Deep-clean and organize the sales office and guest-facing previewlounges, archiving processed contracts and ensuring guest inquiry backlogs arefully cleared before shift end.

6. End-of-Shift Wrap-up

Data Logging: Reconcile daily revenue pipeline updates, update and close out digitalcorporate lead tickets in the CRM system, and note pending group bookingcontracts.

Restocking: Draft the next days VIP amenity requests, request replenishment ofluxury physical sales collateral, update the shift handover logbook, and briefthe incoming sales and marketing crew.

Candidate Requirements Skill Matrix

Skill Category

Core Competency Requirement

Education

Degree or Diploma in Hospitality Management, Communications, Marketing, or a related field from an accredited institution.

Time Management

Ability to prioritize urgent VIP requests, manage multiple banquet and group sales timelines simultaneously, and excel under operational pressure during peak high-occupancy seasons.

Attention to Detail

Uncompromising standards of luxury copywriting, immaculate digital asset management, precise logging of hospitality sales metrics, and adherence to 5-star grooming and presentation standards.

Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 CommunicatonProfessional (Gurugram)
🏢 East India Hotels (EIH)
📍 Gurugram