- Manage and supervise the telecalling team.
- Assign daily calling targets and monitor team performance.
- Ensure achievement of sales, lead generation, and follow-up targets.
- Train telecallers on communication skills, product knowledge, and sales techniques.
- Monitor call quality and maintain customer service standards.
- Handle customer queries, complaints, and escalations.
- Prepare daily, weekly, and monthly performance reports.
- Track leads, conversions, and follow-ups through CRM or Excel.
- Motivate team members to achieve individual and team targets.
- Coordinate with the sales and marketing departments to improve business results.
Preferred candidate profile
- Excellent communication and leadership skills.
- Strong convincing, negotiation, and problem-solving abilities.
- Experience in team handling and target achievement.
- Knowledge of MS Excel, CRM software, and reporting.
- Ability to manage pressure and meet deadlines.
- Valuable organizational and time-management skills.
- 25 years of experience in telecalling, telesales, or customer service.
- Previous experience managing a telecalling team is preferred.
-