- Handle customer queries via chat and provide timely resolutions.
- Deliver excellent customer service while meeting quality standards.
- Manage multiple chat conversations simultaneously.
- Escalate complex issues to concerned teams.
- Maintain accurate records of customer interactions.
- Achieve KPIs such as CSAT, productivity, and response time.
Preferred candidate profile
- Excellent written communication skills in English (German/Italian preferred).
- Solid customer service and problem-solving abilities.
- Comfortable working in rotational shifts.
- Freshers & experienced candidates can apply.
📌 Walk-in || International Customer Service Representative (Pune)
🏢 Tech Mahindra
📍 Pune
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