Job Description Maintenance Manager (QSR Operations)

Location: Chennai & Bangalore
Department: Engineering & Maintenance
Industry: Quick Service Restaurant (QSR)

Key Roles & Responsibilities

- Head and manage overall maintenance and engineering operations across all QSR outlets in Chennai and Bangalore.
- Develop and implement preventive and corrective maintenance plans for all outlets and equipment.
- Supervise electrical, mechanical, plumbing, refrigeration, air-conditioning, exhaust, and kitchen equipment maintenance.
- Ensure timely resolution of breakdowns and minimize equipment downtime and operational disruptions.
- Conduct regular outlet inspections to ensure equipment reliability, infrastructure upkeep, and safety compliance.
- Lead and monitor maintenance supervisors, technicians, and outsourced service providers across both cities.
- Allocate outlet responsibilities, schedule maintenance visits, and monitor team productivity and work completion.
- Manage vendors, annual maintenance contracts (AMCs), warranties, service agreements, and spare-parts procurement.
- Prepare and monitor maintenance budgets, control repair costs, and optimize maintenance expenditure.
- Coordinate with Operations, Projects, Purchase, and Administration teams for maintenance requirements and new outlet openings.
- Ensure engineering readiness, equipment installation, testing, and commissioning before new outlets commence operations.
- Ensure upkeep of fire safety systems, electrical safety, statutory inspections, and applicable engineering compliance requirements.
- Maintain equipment registers, preventive maintenance schedules, breakdown reports, service records, and compliance documentation.
- Establish and monitor maintenance helpdesk processes, response timelines,



and complaint closure standards.
- Analyze recurring equipment failures and implement permanent corrective actions to prevent repeat breakdowns.
- Recommend equipment replacement, infrastructure upgrades, and capital expenditure based on technical and financial evaluation.
- Ensure adherence to company policies, safety procedures, vendor approval processes, and quality standards.
- Submit weekly and monthly maintenance performance reports, including downtime, expenditure, pending complaints, and preventive maintenance compliance.
- Drive continuous improvement in equipment life, maintenance efficiency, cost control, and outlet operational performance.

Educational Qualifications

- Diploma or Bachelor's degree in Electrical, Mechanical, or relevant Engineering discipline.
- ITI qualification in Electrical or Mechanical Engineering may be considered for candidates with substantial relevant experience and strong technical expertise.
- Additional certification in facilities management, industrial safety, HVAC, or maintenance management will be an added advantage.

Experience Requirements

- 8–12 years of overall experience in engineering, maintenance, or facilities management.
- Minimum 3–5 years of experience in a maintenance leadership role, preferably managing multiple locations.
- Experience in QSR, restaurant chains, hotels, food service, retail,



or commercial facilities is preferred.
- Proven experience in maintaining kitchen equipment, refrigeration systems, electrical installations, HVAC, plumbing, and related infrastructure.
- Experience in preventive maintenance planning, breakdown management, vendor coordination, AMC management, and budget control.
- Experience in leading technicians and maintenance teams across multiple outlets or geographical locations.
- Exposure to current outlet setup, equipment installation, commissioning, and engineering audits is desirable.

Key Skills & Competencies

- Strong technical troubleshooting and problem-solving skills.
- Excellent team leadership and vendor management capabilities.
- Ability to manage multiple outlets across Chennai and Bangalore.
- Strong planning, coordination, reporting, and cost-control skills.
- Knowledge of electrical safety, fire safety, and applicable statutory requirements.
- Proficiency in MS Excel, maintenance trackers, and computerized maintenance management systems (CMMS), where applicable.
- Strong communication skills and the ability to coordinate effectively with Operations, Projects, Purchase, and Management.
- Willingness to travel frequently between outlets in Chennai and Bangalore.

Key Performance Expectations

- Minimum 95% compliance with scheduled preventive maintenance, subject to Management-approved targets.
- Timely closure of maintenance complaints within defined service-level timelines.
- Reduction in recurring breakdowns and equipment downtime.
- Effective control of maintenance expenditure within approved budgets.
- Consistent maintenance standards and safety compliance across Chennai and Bangalore outlets.

📌 Manager - Maintenance & Engineering (Chennai)
🏢 Pearltri Foods
📍 Chennai