1. Repeat Purchase Follow-Up: Contact existing customers regularly to follow up on repeat purchases of consumables such as adult diapers, under pads, wet wipes, and other healthcare products.
2. Cross-Selling & Upselling: Recommend relevant healthcare products based on the patient's medical condition, care requirements, and previous purchases.
3. Customer Feedback: Call customers who have recently received products or services from the company and collect feedback regarding service quality, delivery, and customer satisfaction.
4. Patient Requirement Updates: Collect and update relevant patient and customer details as per the company's prescribed format.
5. Customer Relationship Management:
Maintain regular communication with existing customers to build long-term relationships and improve customer retention.
6. Data & Reporting: Update all calls, customer feedback, follow-ups, and sales opportunities in the company's CRM or prescribed records.
7. Follow-Up Management: Ensure no repeat purchase opportunity or pending customer feedback call is missed.
Candidate Requirements
- Preferred: Male candidate residing within approximately 10 km of the workplace.
- Valuable communication and telephone-handling skills.
- Basic computer knowledge and ability to maintain customer records.
- Sales-oriented, polite, patient, and customer-focused.
- Prior experience in tele calling, telesales, customer service, or healthcare sales will be an advantage.
Job Details
- Working Hours: 10:00 AM to 6:00 PM
- Weekly Off: Sunday
- Benefits: Provident Fund (PF) and Paid Leave
- Location: Kandivali