The Diagnostic Billing Executive is responsible for counselling patients regarding prescribed investigations, preparing accurate estimates, processing billing transactions, verifying corporate and insurance eligibility, and ensuring a smooth patient experience in the diagnostics department.
Key Responsibilities
Patient Counselling & Billing
- Counsel patients regarding prescribed diagnostic investigations and explain procedures, preparation requirements, and estimated costs.
- Review prescriptions and verify patient details before registration and billing.
- Generate accurate bills for diagnostic investigations as per hospital policies.
- Provide information regarding test turnaround time (TAT) and reporting schedules.
- Register patients in the Hospital Information System (HIS) and ensure accurate data entry.
- Coordinate with departments for outsourced investigations and communicate applicable timelines.
Corporate & Insurance Coordination
- Verify corporate patient eligibility and supporting documents.
- Ensure appropriate billing for corporate and insurance patients as per approved agreements.
- Maintain records related to credit billing and corporate accounts.
- Assist in resolving billing discrepancies and patient queries.
Customer Service
- Address patient enquiries regarding investigations, packages, pricing, and reports.
- Ensure a high level of patient satisfaction through effective communication and service.
- Coordinate with laboratory, radiology, and clinical departments for smooth patient flow.
Documentation & Compliance
- Maintain billing registers, records, and documentation accurately.
- Follow departmental SOPs and hospital policies.
- Ensure proper handover during shift changes.
- Support audit and quality compliance activities as required.
Qualification
- Any Graduate / B.Com / BBA / BHM / MHA / MBA (Healthcare/Hospital Administration preferred)
Experience
- 1-3 years of experience in Diagnostic Billing, Hospital Billing, Front Office, or Healthcare Operations.
Required Skills
- Knowledge of hospital billing processes.
- Experience in diagnostics or laboratory billing.
- Good communication and patient counselling skills.
- Familiarity with HIS software and MS Office.
- Knowledge of corporate and insurance billing processes.
- Robust attention to detail and documentation skills.