Job Summary

Senior Salesforce Developer. Service Cloud & Amazon Connect | L2/L3 Support & Enhancement Projects. Location: Canada (Remote). Experience: 6-10 Years (5+ Years of Hands-on Salesforce Development Experience). Shift: Aligned with US Client Business Hours (Eastern/Pacific Time Zones). Engagement: Client-Facing Role with Direct Interaction with Business and Technology Stakeholders.

We are seeking a Senior Salesforce Developer to support a leading North American organization operating a large-scale Salesforce Service Cloud environment. The platform supports customer service operations across multiple brands and regions, including case management, customer self-service portals, knowledge management, refunds, and omni-channel contact center operations powered by Amazon Connect and Salesforce integration.

This role combines L2/L3 production support responsibilities with ongoing enhancement and project delivery work. The successful candidate will serve as a key technical contact, partnering closely with client stakeholders to troubleshoot issues, deliver recent capabilities, and maintain platform stability and performance.

Key Responsibilities

- Production Support (L2/L3)
- Manage incidents through resolution, including analysis, root cause identification, remediation, and stakeholder communication.
- Troubleshoot Apex, Flow, and integration-related issues, including governor limits, concurrency conflicts, recursion challenges, and bulk-processing defects.
- Diagnose and resolve case routing and assignment issues involving Omni-Channel, queues, Email-to-Case, and metadata-driven routing configurations.
- Investigate Amazon Connect and Salesforce integration issues, including contact flows, screen pops, call logging,



and agent routing.
- Analyze production logs and platform diagnostics to determine underlying causes of system behavior and failures.
- Identify and resolve configuration inconsistencies across development, staging, and production environments.

- Project Delivery & Enhancements

- Design and develop solutions using Salesforce declarative tools, Flows, Apex, and Lightning Web Components (LWC).
- Build and maintain integrations with enterprise applications using REST, SOAP, and GraphQL APIs, Named Credentials, Platform Events, and asynchronous processing patterns.
- Enhance Experience Cloud portals and Salesforce Knowledge capabilities, including multilingual support where applicable.
- Contribute to contact center enhancements involving Amazon Connect, messaging channels, and Omni-Channel routing.
- Develop scalable, secure, and well-tested solutions following Salesforce best practices and coding standards.

- Collaboration & Delivery Excellence

- Participate in requirements discussions and solution design sessions with business and technical stakeholders.
- Recommend solution approaches, documenting trade-offs and implementation considerations.
- Support Agile delivery processes and maintain accurate Jira updates, documentation, runbooks, and root-cause reports.
- Review code, mentor junior team members,



and promote development best practices.
- Collaborate with distributed teams to ensure seamless knowledge transfer and operational continuity.

Requirements

- Required Skills
- Salesforce Development
- 5+ years of hands-on Salesforce development experience.
- Strong expertise in Apex, SOQL, SOSL, Flows, and Lightning Web Components (LWC).
- Salesforce Service Cloud
- Case Management
- Omni-Channel Routing
- Email-to-Case
- Entitlements & Milestones
- Salesforce Knowledge

- Experience Cloud

- Customer Portals
- User Access & Security
- Sharing & Visibility Models

- Integration Development

- REST APIs
- SOAP APIs
- GraphQL APIs
- Platform Events
- Named Credentials
- Asynchronous Apex

- Platform Architecture

- Salesforce Governor Limits
- Bulkification & Performance Optimization
- Order of Execution
- Security Best Practices (CRUD, FLS, Sharing, SOQL Injection Prevention)

- DevOps & Deployment

- Salesforce DX (SFDX)
- SF CLI
- Metadata Deployment & Release Management

- Production Support

- Proven experience supporting large-scale, high-volume Salesforce environments.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

Disclaimer: The job location mentioned in this description is based on publicly available information or company headquarters. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Sr. Salesforce Developer (India)
🏢 Exavalu
📍 India