Job Title: IT Infrastructure Manager

Location: Lower Parel, Mumbai (Corporate Office) | Experience: 7-10 years

Role Summary:

We are looking for a hands-on IT leader to set up, run and govern the complete IT environment at our Corporate Office. About 80% of the role is building and operating systems and processes; about 20% is ideation, i.e. evaluating new tools, proposing improvements and shaping the IT roadmap. The role also owns the creation and enforcement of IT policies and governance for the entire company.

Role & Responsibilities:

1. IT Infrastructure Setup and Management

- Design, set up and manage servers, storage, LAN/WAN, Wi-Fi, VPN and firewall at the Corporate Office
- Administer Microsoft 365, Active Directory, email and file servers
- Own backup, disaster recovery and business continuity (BCP/DR) planning and testing
- Plan and execute infrastructure upgrades, migrations and new initiatives

2. IT Policies and Governance

- Develop, document and maintain IT policies: acceptable use, access control, data protection, password, BYOD/MDM, backup, incident response and vendor management
- Build the IT governance framework for the whole company: roles, approvals, controls and review cycles
- Enforce policy compliance, run periodic reviews and lead IT audits
- Report IT risks and compliance status to management

3. IT Process Management

- Define and run IT processes: helpdesk, incident, change, asset and access management, and user onboarding/offboarding
- Apply ITIL-aligned practices with transparent SLAs
- Maintain IT documentation,



SOPs and network diagrams

4. Security

- Implement endpoint security, antivirus, encryption and patch management
- Manage Mobile Device Management (MDM) for company devices
- Manage access control, privileged access and CCTV/biometric integration

5. Service, Vendors and Team

- Lead the IT support team and ensure SLA adherence
- Manage vendors (ISP, hardware, software, AMC partners), IT procurement and license management
- Monitor uptime, performance and cost; drive optimization

6. Ideation and Improvement

- Evaluate and recommend new tools, automation and security improvements
- Propose and pilot initiatives that improve efficiency, user experience and cost

Preferred Candidate Profile:

- Strong hands-on skills in Windows Server, Active Directory, M365, networking and firewalls
- Experience with backup solutions, MDM, endpoint security and CCTV/biometric integration
- Proven experience drafting IT policies and SOPs and implementing governance and controls
- Knowledge of ITIL and security best practices
- Team management, vendor negotiation and clear written communication
- Qualification: BE / BTech / MCA or equivalent. Certifications such as CCNA, MCSE/MCSA, ITIL or CISA/ISO 27001 are preferred

Key Performance Indicators (KPIs):

- System uptime above 99.9%
- Issue resolution within SLA
- Zero major security incidents
- Audit compliance and policy coverage (all key IT policies documented, approved and reviewed on schedule)
- Timely delivery of infrastructure projects

📌 It Infrastructure Manager (Mumbai)
🏢 MKS GROUP
📍 Mumbai