Engagement details:
- Duration: 6-7 months, with possibility of extension
- Commitment: 9 hours per day
- Shift: 12 PM - 9 PM IST (UK shift)
- Interview process: 2 internal rounds + 2 client rounds
- Background verification: Client BGV report required (sample attached for format)
- Start date: Early November

Project: Client project
Role: Lead Consultant - AMS (Analytics, Automation & Master Data Management)
Number of resources: 1
Experience: 8+ years in IT Operations, Data Engineering, Service Management, Analytics, or Automation, with proven ServiceNow ITSM reporting and Microsoft MDS experience.

We are seeking a highly motivated and results-driven Lead Consultant - AMS Analytics, Automation & Master Data Management to lead strategic initiatives across Service Operations, ITSM Analytics, Automation, and Master Data Management (MDS). The ideal candidate will be equally comfortable working with leadership teams, support organizations, and technical platforms, translating operational challenges into automation and optimization opportunities. Key Responsibilities Master Data Management (MDS) Platform Ownership - Own and manage the enterprise Master Data Services (MDS) platform. - Design, develop, and maintain MDS entities, attributes, hierarchies, and change sets. - Govern data quality, data stewardship processes, and access controls. - Manage platform administration, database operations, and ongoing enhancements. - Ensure compliance with master data governance standards and best practices. - Provide expert guidance and support for critical MDS incidents and platform issues. - Partner with business and technical teams to improve master data processes and controls. ServiceNow ITSM Analytics & Operational Excellence - Lead analytics and reporting initiatives for ServiceNow Incident and Request Management. - Develop and maintain enterprise reporting solutions and operational dashboards. - Analyze service performance including: o Incident and Request trends o Created vs. Closed ticket analysis o Transfer In vs. Transfer Out metrics o SLA performance and business-day ageing o Team productivity and service KPIs - Conduct trend and root cause analysis to identify recurring operational issues. - Differentiate business-driven demand from IT-driven demand through data analysis. - Drive continuous service improvement initiatives through actionable insights. AMS Operations Leadership - Lead AMS-DIA operational activities and governance processes.



- Facilitate regular operational reviews and service performance meetings. - Review ticket quality and resolution effectiveness. - Coordinate with multiple AMS support teams to improve resolution times and service consistency. - Monitor and report on team performance, workload distribution, and key service metrics. Data Engineering & Platform Optimization - Support performance improvement initiatives across enterprise data platforms. - Analyze and optimize data pipelines, integrations, and operational workflows. - Troubleshoot performance bottlenecks and recommend scalable solutions. - Work across: o SQL Server o Azure Data Factory o Databricks o Informatica PowerCenter - Contribute to data architecture and operational efficiency initiatives. Automation Strategy & Delivery - Identify, evaluate, and prioritize automation opportunities across AMS operations. - Build business cases using operational metrics, effort analysis, and ROI calculations. - Lead automation initiatives from concept through implementation. - Measure and report advantages including: o Ticket reduction o Hours saved o Productivity improvements o Cost avoidance o Operational efficiencies - Present automation roadmaps and progress updates to leadership teams. DevOps, CI/CD & Release Governance - Assess and improve CI/CD and version management practices across enterprise platforms. - Support Azure DevOps-based delivery and release processes. - Promote best practices in source control, deployment automation, and release governance. - Collaborate with development and support teams to improve deployment reliability and efficiency. Executive Reporting & Stakeholder Management - Create executive-ready presentations, dashboards, and business reports. - Prepare leadership updates on service performance, automation outcomes, and strategic initiatives. - Translate technical findings into business-focused recommendations. - Develop audience-specific deliverables including:



o Executive presentations o Operational dashboards o KPI reports o Process documentation o Governance materials Required Qualifications Education - Bachelors degree in Computer Science, Information Technology, Engineering, or a related field. - Masters degree is an advantage. Experience - 8+ years of experience in IT Operations, Data Engineering, Service Management, Analytics, or Automation. - Proven experience with ServiceNow reporting and ITSM analytics. - Strong experience with Master Data Management platforms, preferably Microsoft MDS. - Experience leading cross-functional initiatives and driving operational improvements. - Demonstrated success delivering automation and productivity improvement programs. Technical Skills Must Have - SQL Server - Advanced T-SQL - Microsoft Master Data Services (MDS) - ServiceNow ITSM - Azure Data Factory (ADF) - Databricks - Informatica PowerCenter - Azure DevOps - Git - Power BI - Power Automate - SharePoint Preferred - Data Governance Frameworks - CI/CD Pipelines - Release Management - Operational Analytics - IT Service Management (ITIL) Leadership Competencies - Strategic Thinking - Operational Excellence - Analytical Problem Solving - Stakeholder Management - Executive Communication - Continuous Improvement Mindset - Team Leadership and Mentoring - Data-Driven Decision Making - Change Leadership

Must-have skills:
- SQL Server and advanced T-SQL
- Microsoft Master Data Services (MDS)
- ServiceNow ITSM reporting and analytics
- Azure Data Factory, Databricks, Informatica PowerCenter
- Azure DevOps and Git
- Power BI, Power Automate, SharePoint

Scope: Own the enterprise MDS platform (entities, hierarchies, data quality, governance), lead ServiceNow incident and request analytics, drive AMS operational reviews, optimise data pipelines across SQL Server, ADF, Databricks and Informatica, deliver automation initiatives with measurable ROI, and present executive-ready reporting to leadership.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

Disclaimer: The job location mentioned in this description is based on publicly available information or company headquarters. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Lead Consultant (Faridabad)
🏢 Ekloud
📍 Faridabad