Role & responsibilities

- Handle inbound and outbound customer interactions through calls and other approved communication channels.

- Address customer inquiries, requests, and complaints in a qualified and timely manner.

- Resolve customer concerns within defined turnaround times (TAT) while ensuring a high level of customer satisfaction.

- Record and update customer interactions, service requests, and resolutions accurately in the designated systems.

- Conduct verification, service, feedback, and follow-up calls as per business requirements.

- Maintain confidentiality and security of customer information at all times.

Preferred candidate profile

- Flexible to work in day shifts.
- Graduation is mandatory.
- Both freshers and experienced candidates can apply.
- Candidates with proficiency in Kannada and Telugu will be preferred.

Note: B Tech / BE/ BCA / PG not Considered

If Interested, Kindly share your CV to [email protected]

Contact Number: (phone hidden)

📌 Walk-in || Customer Support Executive (Bengaluru)
🏢 BSS SONATA MICROCREDIT
📍 Bengaluru