Role: Global HR Operations - Associate

Experience: 2 to 4 years

Location: Bengaluru

Mode of work: In-Office (5 Days)

Shift: Rotational shift (Including night shift)

Key responsibilities

Transaction processing

- Pick up cases from the workflow queue on offer acceptance and trigger the required pre-hire activities within defined timelines.
- Initiate background verification, immigration and visa assessments, citizenship verification, medical checks and relocation with the relevant third-party partners.
- Confirm background check clearance and update case status promptly once results are received.
- Complete right-to-work and I-9 verification steps as per country procedure.
- Update systems of record accurately, covering recent hire data entry and review, re-hire validation, pending hire processing, record uploads and status changes.
- Support employment contract generation and distribution using approved templates.
- Prepare start date options, log candidate and hiring manager responses, and process confirmed start dates in system.

Communication and follow-up

- Send standard candidate, hiring manager and partner communications using approved templates, on time and error-free.
- Follow up proactively on outstanding candidate steps, documentation and partner responses, keeping the case record current at every touchpoint.
- Escalate blocked, ageing or exception cases promptly to the Senior Associate with full context.

Quality and compliance

- Follow documented desktop procedures exactly and never improvise on compliance steps.
- Maintain a high first-time-right rate and act on quality feedback.




- Handle candidate personal and sensitive data strictly in line with data protection and information security policy.
- Complete shift handover notes so that in-flight cases continue seamlessly into the next shift window.

Learning and contribution

- Complete process certification and refresher training, and build country-specific knowledge over time.
- Flag procedural gaps, template errors and recurring friction points to the pod lead.
- Participate in improvement discussions and support testing of new tools and automations.

Candidate profile

Essential

- 1 to 3 years of experience in HR operations, onboarding, HR shared services, recruitment coordination or a comparable transaction processing role. Strong fresh graduates with relevant internship experience may be considered.
- Graduate degree in any discipline. HR specialisation preferred.
- Excellent written and spoken English. This is a fully English-language process with direct candidate-facing communication.
- Strong attention to detail and comfort with repetitive, high-volume, deadline-driven work.
- Working proficiency in MS Office, particularly Excel and Outlook.
- Ability to follow structured procedures precisely and to recognise when to raise a hand.
- Comfortable working from the Bangalore office five days a week and rotating across shifts including night shifts.

Preferred

- Any exposure to Workday will be an advantage.
- Familiarity with any HCM or HRIS platform, or a ticketing and case management system.
- Prior experience in a global or multi-country HR process.
- Awareness of background verification, right-to-work or immigration documentation processes.

📌 Global HR Operations Analyst (Bangalore Rural)
🏢 PwC
📍 Bangalore Rural