Role & responsibilities

- P&L; Management, Operational efficiency based on Process Excellence, Service Experience Management, Clinician Engagement & Clinical Excellence, Revenue Enhancement through internal optimization of leads conversion, Statutory compliances
- Key Responsibilities P & L Management: Based on the Annual Budget, develop detailed Quarterly Plans with milestones, collaborate with cross functional teams to deliver and achieve targets
- Identify key levers that contribute to top line achievement & EBIDTA track efficacy
- Revenue generation: through Lead Management and Conversions; every product to be monitored; OP to IP conversions; ensure prescribed Pharmacy/ Investigations fulfilled internally; leakages minimized
- Ensure Package and Pricing is profitable
- Analysis and growth of different specialties, budget vs actual achievement, timely rectification of lags
- Dashboard, KPI Monitoring & Ad Hoc Support - Monitor all revenue streams to ensure on track, proactively identify scope for higher margins, leakages
- Proactively monitor patient billing transactions to minimize any intentional or unintentional leakages and take steps to prevent repetition
- Ensure Credit billing is error free, enabling payments are received without deductions
- Monitor receivables to ensure collections within 45 days Track Average Revenue per occupied bed; Average Revenue per Patient, ALOS, admissions and discharges TAT, payor mix
- Cost Management :Track material consumption, gross contribution margins, monitor pay out to revenue achievement, analysis of discount percentage
- Conduct productivity analysis on doctor pay-outs and identified inefficiencies to optimize doctor cost
- Create pre-defined surgery packages in the Hospital Information System to track and control consumption
- Manage Unit operating costs manpower, infrastructure maintenance, electricity, consumables Cost and stock optimization of Pharmacy and non Pharmacy items
- Bench marking against other unit scores
- Wastage and loss tracked and minimized
- Collaborate with SCM to ensure product selection and costs are leveraged optimally
- Service Experience Management:



Commit to the implementation of the service differentials in the Service Experience Plan; ensure frontline employees are trained and empowered to fulfill the Service Promise
- Monitor real-time interactions with customers, regularly seek firsthand feedback from a cross section of customers and energize the team with the passion to delight every single customer
- Seek frontline staff and customer suggestions to continuously raise the bar through service innovations, value-adds, experience enhancements
- Institutionalize sharing with frontline employees specific service wins, success stories, encourage them to implement
- Create a platform and mechanism to analyse constructive feedback periodically, arriving at a structured Improvement Plan and an implementation Path to ensure sustained improvement
- Operational efficiency: Ensure facility is managed as per defined standards of maintenance; infrastructure is well maintained
- Ensure clinical protocols are adhered to and clinical verticals are well equipped to manage their function efficiently
- Interact with Clinicians and ensure operational requirements are up to expectations
- Service delivery standards are adhered to
- Support services function as per standard; non medical services are process compliant
- TATs are monitored and outliers are proactively addressed
- Close coordination and liaison with heads of departments/ in-charges to ensure operations are efficiently managed, costs are controlled without impacting service standards
- Work closely with IT to optimise technology to improve customer experience and employee work flow
- Ensure HIS improves operations & functionality
- Ensure IT supported process controls and alarms are in place to detect and prevent fraud in billing




- Manage Inventory efficiently ensuring optimization and effective control
- Ensure facility is audit compliant and all departments adhere to defined protocols
- Ensure all statutory and licenses, renewal of agreements are up to date
- Clinician Engagement: Interact with Consultant teams to improve patient care outcomes, service experience deliverables and overall customer satisfaction
- Build rapport with Visiting Consultants, facilitate their experience with the Unit, integrate them into the Motherhood Hospitals culture and processes, ensure their patients are handled well
- Build new specialties to improve footfalls and conversions
- Ensure facility handle Doctor Referral cases smoothly
- Quality and Clinical governance: Coordinate and support NABH certification, surveillance audits & post audit closure
- Ensure Unit preparedness for compliance
- Effectively monitor Clinical quality indicators, ensuring compliance
- Active participation in Committee meetings Mortality, Morbidity Infection control, Grievance, Safety
- Monitor clinical outcomes viz IVF Outcomes success rates, Normal vs LSCS, Open and close audits for MRD, monthly reports ( PNDT, communicable diseases, deaths and births) Collaborate with Medical Services to organize Medical Education seminars, conferences to up-skill Clinician and Nursing teams
- People Management & Stakeholder Alignment: Lead & manage the Unit team - ensure employees are trained, motivated and empowered to achieve Goals
- Celebrate successes, recognize outstanding performance
- Build skills and talent, encourage cross function learning and multi tasking
- Build synergy so that clinical and operations teams function seamlessly
- Business Development: Facilitate community outreach activities; showcase the service focus of the brand to build potential customer bases
- Organize with Sales and Marketing, promotional campaigns / technical presentations to facilitate recent product development with major focus on brand establishment, market penetration
- Gather market intelligence, tracking competitor activities and providing valuable inputs for fine tuning marketing strategies

📌 Facility Director (Coimbatore)
🏢 Rhea Healthcare
📍 Coimbatore