- Welcome guests and ensure a comfortable stay throughout their visit.
- Manage guest check-in and check-out processes.
- Coordinate housekeeping and maintain cleanliness of rooms and common areas.
- Address guest queries, requests, and complaints in a professional manner.
- Monitor property maintenance and coordinate with service providers when required.
- Oversee daily operations of the homestay and ensure smooth functioning.
- Maintain booking records and coordinate with online travel platforms.
- Assist with local travel information and recommendations for guests.
- Ensure safety, security, and adherence to property standards.
Preferred Candidate Profile
- Prior experience in hospitality, homestays, hotels, or guest relations is preferred.
- Good communication and interpersonal skills.
- Friendly, customer-focused,
and service-oriented attitude.
- Ability to handle guest concerns calmly and efficiently.
- Basic knowledge of computer systems and online booking platforms.
- Flexible to work on weekends and holidays as required.
- Knowledge of local language and English is an advantage.
Perks and Benefits
- Competitive salary package.
- Accommodation provided at the homestay (if applicable).
- Meals during duty hours.
- Performance-based incentives.
- Prospect to work in a pleasant and scenic environment.
- Career growth opportunities within the hospitality sector.
- Paid leave and other benefits as per company policy.