Hiring Alert International Technical Support (Non-Voice Process)

Hiring Alert – International Technical Support (Non-Voice Process)

Exciting Career Opportunity with a Leading MNC!

We are hiring skilled and customer-focused professionals for an International Technical Support – Non-Voice Process. If you have good written communication skills, technical troubleshooting knowledge, and a passion for resolving customer issues, this is an excellent opportunity to grow your career in the IT and customer support industry.

Job Details

- Company: Leading MNC
- Role: Technical Support Associate
- Process: International Technical Support – Non-Voice
- Experience: Minimum 1 year of relevant experience preferred
- Communication: Excellent written English communication
- Work Mode: Non-Voice (Chat / Email / Ticket Support)
- Working Days: 5 days a week
- Weekly Offs: 2 rotational offs
- Shifts: International rotational shifts
- Cab Facility: 2-way cab facility as per company policy
- Salary: Upto 5 LPA

Roles & Responsibilities

- Provide technical assistance to international customers through chat, email, and ticketing systems.
- Troubleshoot basic hardware, software, application, and connectivity issues.
- Identify customer problems, analyze error messages, and provide appropriate solutions.
- Guide customers through step-by-step troubleshooting procedures.
- Create, update, and manage support tickets with accurate issue details.
- Escalate complex technical issues to the relevant technical team.




- Maintain proper documentation of customer interactions and resolutions.
- Follow standard operating procedures, service-level agreements (SLAs), and quality guidelines.
- Ensure timely resolution of customer issues and maintain high customer satisfaction.
- Protect customer information and follow data security policies.

Candidate Requirements

- Minimum 1 year of experience in technical support, international customer support, or a related process is preferred.
- Solid written English communication and comprehension skills.
- Basic knowledge of computer hardware, software, operating systems, and internet connectivity.
- Good troubleshooting, analytical, and problem-solving abilities.
- Familiarity with ticketing tools, CRM systems, chat support, or email support is an advantage.
- Ability to handle multiple customer queries simultaneously.
- Willingness to work in international rotational shifts and rotational weekly offs.
- Comfortable working in a fast-paced MNC environment.

Benefits

- Opportunity to work with a reputed MNC.
- 5 days working with 2 rotational weekly offs.
- 2-way cab facility as per company policy.
- Professional training and development opportunities.
- Career growth in technical support and IT services.

Interested Candidates – Apply Now!

Candidates with strong written communication skills and technical troubleshooting knowledge are encouraged to apply.

Book your slots by Contacting our HR team below:

HR Charan: (phone hidden)

📌 Hiring For International Technical support Non voice!! (Bengaluru)
🏢 Rivera Manpower Services
📍 Bengaluru