Key Responsibilities

1. Business Operations & Strategy

- Lead end-to-end operations of all Company-Owned, Company-Operated outlets.
- Develop and implement business strategies to achieve sales, revenue, and profitability targets.
- Monitor dealership performance and identify opportunities for business growth.
- Ensure operational excellence and standardization across all outlets.

2. Sales & Revenue Growth

- Drive vehicle sales, test drives, bookings, retail conversions, and revenue targets.
- Develop strategies to improve market share, customer acquisition, and sales productivity.
- Monitor sales performance, lead conversion, and inventory movement.
- Identify new business opportunities and implement local market development initiatives.

3. Financial & Profitability Management

- Manage dealership P&L;, operating expenses, gross margins, and overall profitability.
- Control costs and optimize resource utilization.
- Monitor budgets, financial performance, and key business metrics.
- Ensure effective inventory management and working capital utilization.

4. Team Leadership & People Management

- Lead, mentor, and develop dealership managers, sales teams, and support functions.
- Set performance targets and conduct regular performance reviews.
- Drive employee productivity, capability development, and retention.
- Build a performance-oriented culture focused on accountability and results.

5. Customer Experience & Relationship Management

- Ensure high standards of customer satisfaction and service quality.
- Monitor customer feedback, complaints, and resolution timelines.
- Improve customer retention, referrals, and repeat business.




- Maintain robust relationships with OEM representatives and key stakeholders.

6. Inventory & Operational Control

- Oversee vehicle inventory, allocation, stock ageing, and delivery planning.
- Ensure timely vehicle invoicing, registration, documentation, and customer delivery.
- Maintain compliance with company policies, statutory requirements, and OEM guidelines.
- Implement effective processes to minimize operational risks and revenue leakage.

7. MIS, Reporting & Performance Management

- Review daily, weekly, and monthly sales and operational performance.
- Track KPIs including revenue, profitability, conversion ratio, inventory ageing, customer satisfaction, and employee productivity.
- Present business reviews and performance reports to senior management.
- Drive corrective action plans to close performance gaps.

Required Skills & Competencies

- Strong leadership and business management skills.
- Excellent knowledge of automobile retail and dealership operations.
- Proven experience in P&L; management and revenue growth.
- Strong analytical, strategic planning, and problem-solving abilities.
- Excellent communication, negotiation, and stakeholder management skills.
- Proficiency in dealer management systems (DMS), CRM tools, and MS Excel.
- Ability to manage multiple outlets, teams, and business priorities.

Key Performance Indicators (KPIs)

- Monthly vehicle sales and revenue achievement.
- Dealership profitability and operating margins.
- Lead-to-booking and booking-to-retail conversion ratios.
- Customer satisfaction and complaint resolution.
- Inventory turnover and stock ageing.
- Team productivity and employee retention.
- Compliance with OEM standards and internal processes.

📌 COCO Head (Bengaluru)
🏢 Xpheno
📍 Bengaluru