We are looking for a Technical Retail Associate (TRA) who will be responsible for handling walk-in customers at the Cars24 yard, understanding their requirements, conducting basic vehicle inspections, and assisting customers in selling their cars through Cars24.
The ideal candidate should have good technical knowledge of cars, robust customer-handling and negotiation skills, and a valid driving license.
Key Responsibilities
* Handle and assist walk-in customers at the Cars24 yard.
* Conduct basic inspection and evaluation of customer vehicles.
* Explain the vehicle inspection process and provide relevant information to customers.
* Pitch and convince customers to sell their cars through Cars24.
* Explain and sell the Car Health Report to customers.
* Build strong relationships with customers and ensure a smooth customer experience.
* Handle customer queries, objections, and concerns professionally.
* Negotiate with customers and work towards successful deal closure.
* Coordinate with internal teams to ensure smooth processing of vehicle sales.
* Maintain accurate customer and vehicle-related information in the system.
* Achieve assigned sales, conversion, and business targets.
Required Skills & Qualifications
* Good technical knowledge of cars and basic automobile understanding.
* Strong communication and customer-handling skills.
* Good negotiation and convincing skills.
* Ability to pitch products/services and convert leads into successful transactions.
* Valid Driving License is mandatory.
* Comfortable working in a yard-based and customer-facing environment.
* Willingness to handle calling and follow-ups with customers.
* Prior experience in automobile sales, car inspection, vehicle evaluation, retail sales, or customer-facing roles will be preferred.
Candidate Profile
The ideal candidate should be:
* Customer-focused and confident.
* Good at communication and negotiation.
* Comfortable with calling and face-to-face customer interaction.
* Passionate about automobiles and knowledgeable about cars.
* Target-oriented and comfortable working in a fast-paced environment.
Note: Saturday and Sunday will be working days. Your weekly off will be provided on any one day between Monday and Friday, based on the business requirements and roster.Role & responsibilities